555hi Privacy Policy: How We Handle Your Information
555hi collects only the account and transaction data needed to run your wallet, process bKash and Nagad payments, and keep your account secure. What we collect, why we collect it, and how you can review or correct it — that is what this policy covers. Access and eligibility depend on your local law and the regions where this service is available.
Account data handled with care
bKash and Nagad transaction records
Your right to review and correct
Published support contact routes
POLICY POSTURE
What Data We Collect and Why
When you open an account, we collect the registration details you submit — your name, contact information and the credentials you set. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we record the transaction reference, the amount and the wallet linked to your account. We do not store full wallet PINs or authentication codes; those stay with the payment provider at all times. We also collect device and session data — browser type, screen size, session timestamps and pages visited — to keep the service working correctly on your mobile or desktop. This data is not sold to third parties. We share transaction references with bKash, Nagad and Rocket only to the extent needed to complete or verify your payment. Account data is retained for as long as your account remains active and for any period required under applicable rules in your eligible region. After that, records are deleted or anonymised in line with our internal retention schedule. If you have questions about a specific data category, reach our support team through the contact routes listed on this page.
bKash
Nagad
Rocket
Account wallet records
Session and device data
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy applies to data collected directly through the 555hi website and your account dashboard. It does not extend to third-party services you connect from outside the platform. Understanding the boundary between what we control and what falls to a third party helps you know where to direct a data question.
Account Access
Data collected during login, account creation and profile updates is fully within scope. This includes the email address, contact number and security credentials you provide when setting up or managing your 555hi account.
Wallet Transactions
bKash, Nagad and Rocket transaction references processed through your account wallet fall within this policy. We hold the record of the transaction on our side; the payment provider holds its own record under its own privacy terms.
Site Content and Browsing
Session data gathered while you browse the lobby, game pages and account sections is covered here. This helps us fix errors and load the correct content for your device. No browsing record is used to build a marketing profile sold externally.
Third-Party Services
Links to game studios such as Pragmatic Play or Microgaming, and any external payment app you use independently, operate under those providers' own privacy terms. We are not responsible for data those services collect on their own platforms.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
You have several concrete options for managing the data we hold. First, you can review the details attached to your account — login history, wallet entries and profile fields — directly from the account dashboard after signing in. If any detail is wrong, you can correct it in the profile section or raise it with support and we will update it on our side. If you want to ask what specific data we hold about you, send a written request through our support contact route and we will respond with the categories of data linked to your account. You can also ask us to delete data that is no longer required for your account — we will action this where no legal or operational retention obligation prevents it. For any question that the account dashboard does not answer directly, the support routes listed on this page are the right starting point. We aim to respond to data requests without unnecessary delay, though timing may vary by the nature of the request and your eligible region.
Review Your Records
Sign in to your account and open the profile or transaction history section to see the data fields we hold for your account, including wallet activity linked to bKash or Nagad.
Correct Account Details
If a name, contact number or wallet reference is wrong, update it in the profile section or tell support exactly what needs to change and we will correct it from our side.
Request Data Information
Send a written request to the support contact route listed on this page. Specify what data category you are asking about and we will confirm what we hold under your account.
Ask for Deletion
Where no retention obligation applies, you can ask us to delete data linked to your account. Contact support with the deletion request and we will confirm whether it can be actioned under applicable rules.
CONTACT ROUTES
How to Reach Us About This Policy
For any data or privacy question — reviewing records, correcting details or raising a concern — use the contact routes below. These are the routes we publish and monitor. Do not share your full bKash or Nagad wallet PIN through any support channel; share only the transaction reference number when asked to verify a payment.
Live Chat Support
Open the live chat widget from any page on the site. Use this for account data questions, correction requests or to start a data deletion inquiry. Availability is shown in the chat window.
Email Contact
Send a written data request to the support email address shown in your account dashboard under the Help section. Email is the appropriate route for formal data access or deletion requests.
Account Help Section
Sign in and open the Help or Support section inside your account. From there you can submit a query directly, with your account details already attached so we can locate your records quickly.
DATA HANDLING DETAIL
How We Manage Data, Cookies and Account Security
We keep data handling practical and limited to what the service actually needs. Cookies on the site are used to maintain your session state and remember your language or display preference — not to track you across unrelated sites. You can manage cookie preferences through your browser settings at any time, though turning off session cookies will affect how your account loads.
Cookies and Session Data
We use session cookies to keep you signed in and functional cookies to load the correct display settings on your device. These cookies do not follow you to other websites. Browser settings let you control or clear them without contacting us.
Account Security Measures
Account credentials are stored in hashed form — we do not hold your plain password. When you connect a bKash or Nagad wallet, only the reference identifier is stored on our side; the wallet authentication stays with the payment provider.
Retention and Deletion
We keep account data for as long as your account is active and for any period required by applicable rules in your eligible region. When the retention period ends, records are deleted or anonymised. You can ask about the specific period that applies to your account by contacting support.
Policy Updates
When we update this policy in a way that affects your rights or how we handle your data, we will post a notice on the site. Continuing to use the account after a posted update means you have seen the revised terms. You can always request the current version through support.
POLICY QUESTIONS
Privacy Policy Questions Answered
These are the questions we hear most often about how 555hi handles your data. If your question is not here, the support routes listed above are the right place to send it.
What personal data does 555hi collect when I open an account?
We collect the name, contact information and credentials you submit during registration. When you transact through bKash, Nagad or Rocket, we record the transaction reference and the wallet linked to your account. Device and session data is also collected to keep the service working on your device.
Does 555hi share my data with third parties?
We share payment references with bKash, Nagad and Rocket only to complete or verify your transaction. We do not sell your personal data to advertisers or unrelated third parties. Game studio providers such as Pragmatic Play operate under their own privacy terms for data collected on their systems.
How do I see what data is linked to my account?
Sign in to your account and check the profile and transaction history sections. These show the details and wallet records we hold. For a fuller data summary, send a written request to support via live chat or the email address in your account Help section.
Can I ask 555hi to delete my account data?
Yes. Contact support with a written deletion request and specify which data you want removed. We will action it where no legal or operational retention obligation applies in your eligible region. Support will confirm the outcome once reviewed.
Does this policy cover my bKash and Nagad wallet details?
We hold only the transaction reference and wallet identifier needed to record your deposit or withdrawal. Full wallet PINs and authentication codes stay with bKash or Nagad at all times. For data those providers hold, their own privacy policies apply.
How will I know if this privacy policy changes?
We post a notice on the site when the policy is updated in a way that affects your rights. Check the policy page after any notice to see what changed. You can also contact support to ask for a summary of recent changes relevant to your account.
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